Privacy Policy
At Fekraa | فكرة, we respect your privacy and are committed to protecting the information you share with us and using it only for purposes related to providing our services, processing your orders, and improving your experience on the website.
Information We May Collect
When you place an order or contact us, we may need certain information, including:
- Name.
- Phone number.
- Delivery address.
- Email address, if provided.
- Order and product details.
- Customization or design details you request.
- Any other information you provide to us for the purpose of fulfilling your order or communicating with you about it.
How Do We Use Your Information?
We use the information you provide for necessary purposes, including:
- Confirming and processing orders.
- Communicating with you regarding your order.
- Preparing, manufacturing, and shipping products.
- Handling inquiries or issues related to your orders.
- Creating customized products and designs according to the details you provide.
- Improving the user experience and developing our services.
- Complying with legal requirements when necessary.
Data Protection
We take appropriate measures to help protect customer information from unauthorized access, use, or disclosure.
However, no electronic method can guarantee 100% data security. Therefore, we cannot guarantee the absolute security of any information transmitted over the internet.
Sharing Information
We do not sell or rent customer information to third parties.
Some necessary information may be shared with service providers involved in fulfilling your order, such as shipping and delivery companies, only to the extent necessary to prepare and deliver your order.
Information may also be disclosed if required by law or when necessary to protect the rights of Fekraa or our customers.
Cookies
The website may use cookies and similar technologies to improve website performance, make the website easier to use, save certain preferences, and understand how visitors interact with the website.
You can control cookies through your browser or device settings. Please note that disabling certain cookies may affect some website functions.
Data Retention
We retain collected information for as long as necessary to fulfill orders, provide services, handle inquiries, or comply with legal obligations when required.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the website, services, or business operations. Any updates will be published on this page.
By using the Fekraa website, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and protected as described above.